PixelFusion Returns and Refund Policy

Overview

At PixelFusion, we strive to deliver high-quality digital products that meet your needs. Due to the nature of our digital goods, once a product has been successfully downloaded, it is non-refundable and non-returnable. We encourage you to review all product details and ensure that your order is correct before making a purchase.

While our digital products are non-returnable, we do offer refunds under specific circumstances. Refunds may be considered if:

  1. Non-Delivery of the Product: If you experience issues with downloading the product and cannot access it, please contact us within 14 days of your purchase to request a refund.
  2. Major Defects: If the product you receive is significantly different from what was described or has defects that render it unusable, you may be eligible for a refund. Please report the issue within 14 days of purchase.
  3. Duplicate Purchases: If you accidentally purchase the same product twice, please contact us for a refund on the duplicate order.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@pixelfusionbyhm.com within 14 days of your purchase.
  2. Provide your order number and a brief description of the issue.
  3. Our team will review your request and respond within 3-5 business days.

If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exclusions

Please note the following exclusions:

Change of Mind: Refunds are not issued for purchases where the customer has changed their mind or made a mistake after downloading the product.

Downloaded Products: Once a digital product has been successfully downloaded, it is non-refundable and non-returnable. We strongly recommend reviewing your purchase details and ensuring that your device is compatible with the product before completing your order.

Need Help?

If you have any questions or concerns regarding our Returns and Refund Policy, please don’t hesitate to contact our support team at support@pixelfusionbyhm.com. We’re here to help and ensure you have the best possible experience with us.

Legal Disclaimer

This Returns and Refund Policy is subject to change without notice. We recommend that you review this policy periodically to stay informed of any updates. Your continued use of our website and services following any changes to this policy constitutes your acceptance of those changes.